TERMS OF SERVICE
Welcome to our Website (our or the "Website"). We provide
our Website as a service to our customers. Please review the following
govern your use of our Website. By using our Website you agree to be bound
and all disclaimers or other terms and conditions that appear
elsewhere on our Website (collectively the "Agreement"). Your use of our
Website constitutes your agreement to follow and be bound by the Agreement.
If you do not agree to be bound by the Agreement, please do not use our Website.
Although you may "bookmark" a particular portion of our Website and thereby
bypass the Agreement, your use of (or clicking onto) any portion or page of
our Website still binds you to the Agreement. Since we may revise the
Agreement at any time, we recommend that you visit these pages periodically
to review the Agreement.
Order Cancellation Policy
Order that are cancelled are subject to a cancellation fee based on the current
production status of your job. The fees are as follows:
- $10.00 — PRIOR to a order being sent to production.
- $25.00 — AFTER a order being sent to production, but PRIOR to order being printed.
- NO REFUND — There will be no refunds of any kind AFTER a job has been approved and printed.
ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT!
Jobs may be subject to other fees as follows:
- $100.00/hour — Approved artwork alterations; 1/2 hour minimum.
- $10.00 — Re-RIP of any file. (Multi-page products like catalogs subject to higher rates)
- $5.00 — Additional PDF proofs requiring approval
This is not an exhaustive list; other fees may be incurred in special circumstances.
Print 1 focuses on providing all our clients with the best possible printing experience and products.
If for any reason you are not completely satisfied with your order, please contact us Contact Us.
Our Quality Assurance will document your complaint and will respond after we investigate how to best resolve the issue.
All defects / order issues must be reported to Print 1 within 10 days of receiving your order.
We offer full refunds as house credit, reprints on defective print orders, or mutually agreed-upon house credit.
Determination of order defects is at the discretion of management. Client will be requested to submit digital photos to document the product's defects.
In some cases, Client will be required to ship defective product(s) back to Quality Assurance at their own expense and in an agreed upon reasonable time frame.
In cases where the order is required to be shipped back to Quality Assurance at Client expense, Print 1 may reimburse Client for shipping if a defect is determined to exist.
Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless UPS delivers a defective product or fails to deliver an order.
Turnaround time and shipping options for reprinted orders varies due to available production capacity and are at the manager's discretion.
Direct mail services are not subject to the above stated standard return policies and will be evaluated on a case-by-case basis for potential refunds or reprints.
All policies are subject to change without prior notification.
Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become our
property unless pre-arrangements are made. Preferred file type is Adobe PDF.
Acceptable applications for Mac & PC for custom jobs include (but are not limited to) Quark Xpress,
Adobe PageMaker, Adobe Illustrator, Adobe InDesign, Adobe Photoshop and Adobe PDF. Additional
charges may apply if furnished media are incompatible with our software. We cannot
guarantee consistent results if files are generated by other applications like Microsoft Publisher.
For best results, all rasterized files should be converted to CYMK. All fonts must be included or
embedded. Images must be flattened with CMYK in TIFF or EPS format. Requested Proofs will be e-mailed or shipped
out within 24 hours of receipt of files and order form. Turnaround time begins after receipt of
final proof approval. Final approval will only be accepted in written format. No verbal approvals
will be accepted. Job is considered complete if within +/- 5%. Quoted prices do not include any
shipping, handling or sales taxes (if applicable). Prices subject to change without notice.
All jobs require payment in full upon acceptance of order. Unless other payment terms have been
previously arranged and account is up to date, your credit card will be charged upon placement of order.
Customer Supplied Proofs
For each job, the customer may be required to supply a color hardcopy proof of their job when
placing their order. If the job is two-sided, folds or binds (like brochures and catalogs), then a
working model (mockup) of the job is required to indicate backup, page orientation, folding, binding and
page order/assignment. We are not responsible for any such errors if a working model is not
provided prior to proofing. We are also not responsible for any and all errors in the customer's
printing job if they select the "Run As Is. No Proof" option.
Color Proof Accuracy
Please note that although color proofs supplied to the customer are highly calibrated and very accurate,
they cannot match the final printed product 100%. This is due to the fact that proofs are created in a
different way than the printed piece (ink, paper stock, registration, line screens, etc.) Also note that
the customer proof may not closely match our proofs or the printed piece either for the same reasons,
and because the customer supplied proofs are not calibrated to our presses.
Right Of Refusal
We reserve the right to refuse service or products to any person or organization.
Although we make every possible effort to turn jobs around in the estimated times offered, your
job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added
onto the job. We will not credit customers if a job runs past the estimated turnaround time. Your estimated shipping time is in addition to the order turnaround time you selected during the order process. If you have dated or time sensitive material please plan accordingly; leave plenty of time to receive your order. We strongly suggest that in such circumstances you do not rely on Standard Shipping delivery. We are not responsible for any delays, losses or increased delivery charges caused by mistaken or incorrect delivery addresses. We are not responsible for any delays or losses of product once the product is delivered to the carrier for shipment. However, on a case-by-case basis we may offer discounted or free reprints.
TURNAROUND TIMES ARE AN ESTIMATE, NOT A GUARANTEE!
We will make every effort to adhere to the estimated shipping schedule and delivery date for your order. However, equipment failures, technical problems, shipping delays and other problems beyond our control may delay the printing and delivery process. Under such circumstances rush charges and other production fees may be waived or refunded as applicable, however, such delays are not grounds for cancellation of an order. By placing an order with Print 1 you are agreeing that we are not responsible or liable for, and no refund, cancellation or credit will be due as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, any other circumstances that are beyond our direct control.
Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless the shipping carrier used delivers a defective product or fails to deliver an order. Refunds will be considered on a case-by-case basis and will not be processed until any and all claims are resolved with the carrier in question.
Unless otherwise noted, all written and/or other materials that are part of
our Website, including information, images, illustrations, designs, icons,
data, software, photographs, graphs, videos, typefaces, graphics, music,
sounds and other material (collectively "Content"), are protected by copyright,
trademark, patent or other proprietary rights, and these rights are valid and
protected in all forms, media and technologies existing now or developed in
the future. Except as expressly authorized or licensed, you may not copy,
modify, remove, delete, augment, add to, publish, transmit, participate in
the transfer or sale, lease or rental of, create derivative works from or in
any way exploit any of the Content, in whole or in part. All Content is
copyrighted as a collective work under the U.S. and international copyright
laws, and we own, to the fullest extent allowed by such laws, the
copyright in the selection, coordination, arrangement, and enhancement of all
Content. Our trademarks, logos and other trademarks on our
Website are the property of their respective owners and are owned by, licensed
to, or, where required, used with our permission, and, as such, may
not be reproduced, copied, or manipulated in any manner without the express,
written approval of the trademark owner.
Your Use of Our Website
Our Website and the Content are intended solely for your personal, non-commercial use. You may download or copy the Content and/or other downloadable materials displayed on the Website for your personal use only; provided that you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, "frame" or use the Content for public or commercial purposes without written permission from an authorized representative. It is also strictly prohibited to download any images of our products which appear on our Website. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related intellectual property. You agree that if we, in our sole and unfettered discretion, requests in writing that you remove any link or links to our Website, you will promptly do so. You agree that we may, in our sole discretion, and at any time, terminate your access to and use of our Website, or any part thereof, with or without notice.
No Warranties; Limitation of Liability
Tampering with our Website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on our Website are prohibited. Users are prohibited from violating or attempting to violate the security of our Website, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) using our Website for unintended purposes or trying to change the behavior of our Website; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to our Website, overloading, "flooding," "spamming," "mailbombing" or "crashing"; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or (g) forging communications on behalf of our Website (impersonating our Website), or to our Website (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on our behalf, including promotions and/or advertising of products or services, is expressly prohibited. You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of our Website or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search our Website other than the search engine and search agents provided by us (if any) or by generally publicly available and acceptable browsers. If and when requested, you agree to provide true, accurate and complete user information to us, and to refrain from impersonating or falsely representing your affiliation with any person or entity.
Our Website is intended for use by individuals 13 years of age or older. Our Website is not directed to children under the age of 13. Users under the age of 13 must use the assistance of a parent or guardian before they use or visit our Website.
Errors, Corrections and Changes
Occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right (and we will use commercially reasonable efforts) to correct any errors, inaccuracies or omissions. Additionally, we reserve the right to change or update information at any time without prior notice.
Information & Content You Submit to Us
By using our Website, you agree that any information (except for purchase information as applicable), materials, suggestions, ideas or comments you send to us or any other third party using our Website is not confidential. By submitting any solicited or unsolicited information using our Website, you grant to us and our affiliates an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever, to the extent permitted by law.
We are not responsible for the content you provide to us. Specifically, we are not responsible for any content that violates trademark, copyright, or other intellectual property rights, including but not limited to the use of a union bug. We are not a union shop and are not authorized to print materials with a union bug. If you submit content with a union bug, we will not print any such content if the union bug is observed during our quality control process. Jobs that violate this union bug policy will automatically forfeit monies collected. Refunds, credits, or partial refunds will be at the sole discretion of our company.
You agree to indemnify, defend and hold us harmless, its partners, affiliates, subsidiaries and suppliers from any liability, loss, claim and expense (including attorneys' reasonable fees) related to your violation of this Agreement. You specifically agree to defend, indemnify, and hold us harmless from any and all claims arising from the improper use of trademark, copyright, or other protected material, including but not limited to the use of a union bug.
Third Party Websites & Links
Applicable Law & Other Terms
Our Website is created, operated and controlled in the province of Ontario, in Canada. The laws of the Province of Ontario will govern the Agreement without giving effect to any principles or conflicts of laws. You hereby consent to the exclusive jurisdiction and venue of courts sitting in Ontario, City of Ottawa and/or National Capital Region in all disputes arising out of or relating to the use of our Website. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect. Unless otherwise specified herein, this Agreement constitutes the entire agreement between you and us with respect to our Website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to our Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.